Frequently Asked Questions

General FAQ's:

  1. Is there a limit to the support I can receive?

    No - from 1 hour per week to 24/7 support, we are here to respond to your needs.  

  2.  I don't need accommodation - can you still work with me?

    Yes!  We are happy to work individually with people in their own homes/current accommodation, so please contact us as we would be happy to begin supporting you!

  3.   I am a carer for someone who has been living in an inpatient facility long-term due to significant impairment caused by their mental ill-health - are you able to work with them?

    Yes!  We understand that it has been difficult getting the right amount of support for people experiencing chronic mental ill-health and we want to change this.  Our aim is to provide the right support for each individual to live in the community of their choice.  We would love the opportunity to work with you and the person you care for to find the right options for them.

  4. Are you the landlord for the properties you provide?

    No - Pathways to Recovery only provide the support services at these properties.  You sign a lease with a separate landlord, which means that if you would like to change support providers because you are unhappy with our service then you will not have to move as well.

  5. I currently live in an SRF but would like to live on my own one day - can you help me?

    Yes!  We have a range of options, from our Developing Independence program, which will allow you time and support to develop your independent living skills, to permanent shared living environments that you can make your forever home.

  6. How is your service different from traditional SRF's?

    Most Supported Residential Facilities (SRF's) in SA are large facilities that can house from 10-70 residents.  Often, residents share rooms with others, and all meals, cleaning and personal care is provided.  

    At Pathways to Recovery, we want to provide every opportunity for you to exercise choice and control in your own life.  We work with housing providers to ensure safe living environments where everyone has their own bedroom, and you have the opportunity to maintain/develop skills in meal preparation; cleaning; laundry; participating in your community; taking responsibility; and conflict management.  There are a maximum of 4 residents in a property (depending on house size), with staff available to support each person with their individual needs. 

  7. I have been banned from Supported Accommodation/Group Homes in the past - does this exclude me?

    No!  We would love to work with you to find the most suitable living environment for you - whether that is on your own with 24/7 support or in a small shared living environment (maximum of 4 residents).

  8.  I am experiencing a range of physical health difficulties, including incontinence.  Are you able to support me with this?

    Yes!  Pathways to Recovery can provide you with individual personal care support if needed, as identified in your NDIS plan.  We will work with you to develop a holistic support package, which may include disability; mental health; and/or personal care support.

  9.   I have difficulties completing household tasks - can you do this?

    Pathways To Recovery are a registered NDIS provider for Household tasks, including cleaning and gardening. Depending on your NDIS plan, we can support you to build the skills the do this independently, or complete these tasks on your behalf.  

  10.  I am experiencing issues where I currently live - can you help me?

    Yes!  We support your right to Choice and Control, and being happy with where you live is a vital component to a happy life.  Pathways To Recovery is a registered NDIS provider and our main focus is to work with you to identify the best type of living arrangement for you.  We can also help you to resolve any conflict you may be experiencing with others, or work with you to find more suitable accommodation, including communicating with your landlord and advocating on your behalf.  


  1.  What is the NDIS?

The NDIS stands for the National Disability insurance Scheme.  The NDIS provides funding to individuals (participants) with a disability so they may tailor their support needs to enable them to reach their own unique goals. This is run by the NDIA (National Disability Insurance Agency, administered by the Federal Government)

2. I am not sure if I will qualify for support through NDIS - what should I do?

If you think you may be entitled to support through the NDIS, please visit the Access Checker on the NDIS website.  This will take you through a few simple questions to get you started.  If you answer 'yes' to all of these questions you are then directed to call the NDIA to request an access form (Ph: 1800 800 110). 

When the NDIS commences in a region, people currently receiving supports through Disability SA programs will transition first - Disability SA will provide you with details around this.  People who are currently not receiving support can apply to the NDIS up to 6 months prior to it starting in your area.

People who are currently receiving psychosocial support through Mental Health Services  (including the IPRSS and HASP programs) are set to transition to the NDIS from July 1, 2018.  Your support package will remain in place until then, and you will be contacted by MHS around your transition if you are eligible for NDIS.

Please see the NDIS website for more information around this.

3. What does Psychosocial Disability mean, and will my mental health diagnosis fit under this?

The NDIS defines Psychosocial Disability as:

" the term used to describe disabilities that may arise from mental health issues. Whilst not everyone who has a mental health issue will experience psychosocial disability, those that do can experience severe effects and social disadvantage. People with a significant disability that is likely to be permanent may qualify for NDIS support." 

So in thinking about your eligibility for NDIS, it is important that you gather information from your GP, psychologist, psychiatrist and/or support people that confirms your difficulties with every day functioning.  

To help people with the access process, the NDIS has put out a Tips for Communicating about Psychosocial Disability.  This is a useful guide in helping to determine if your level of functioning has been affected by your illness.

4. How will my current support change under the NDIS?

Currently in South Australia, most support options available to people with a disability or mental health diagnosis are funded by the state government.  This funding is paid to successful organisations in advance of them delivering programs, including Disability SA programs; IPRSS (Individual Psychosocial Rehabilitation Support Services); and HASP (Housing and Support Program).  When people are eligible for services they are then allocated to one of these organisations.

Under NDIS, people will qualify based on their level of functioning and the amount of funding in their plan will reflect this.  Some people may have larger plans and some smaller, depending on the amount of support they will need to live their best life.  Participants will then be able to choose who they would like to deliver their support services, instead of being allocated to a provider.  

If you are currently receiving support through Disability SA or MHS your support will continue until the NDIS starts in your area.  You will then be contacted to transition to the NDIS (if you are eligible). 

5.  Is there a cap on how much funding is in my NDIS plan?

The NDIS has stated there will be no cap on the funding of individual plans.  

6.  What if I become unwell and my support requirements change from when my plan was first approved?

NDIS plans are in place for 12 months, and during the planning process there is an opportunity to talk about how your needs may fluctuate over the year so that this can be taken into account.  If your support needs change significantly during this time due to your disability (not an unrelated illness) you can contact the NDIS and ask for a Change in Circumstances Review.

  *This information is taken from the NDIS website and is correct as of 12/3/2017.  Please visit the NDIS website to confirm accuracy or to check for any further updates.

If you have any questions please feel free to Contact Us anytime to discuss these further.

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